SweetDream Help Center
Plain answers about tokens, cancelling a subscription, refunds, and photos and videos in the chat. SweetDream is for adults 18+.
Start with the three articles below: how tokens work, how to cancel a subscription and when a payment is refunded, and why a photo or video arrives blurred, refused or as text. Questions that another page already covers in full are listed underneath with a link to that page. If you still need help, email [email protected].
Help articles
Step-by-step answers. Each article shows the date its facts were last checked against the app.
How Tokens Work
What uses tokens, how a subscription, token packs, the daily reward and new levels add them, and what happens when you run out.
Cancelling Your Subscription and Refunds
How to cancel in Settings, how long your subscription stays active afterwards, and when we refund a payment in full.
Photos and Videos in Chat
Why a photo or video arrives blurred, is refused, comes as text or fails, and what each error in the chat means.
Find it elsewhere
These questions have a page of their own, so the answer isn't repeated here.
What do plans and tokens cost?
Plans, token packs, the price of each action and what a free account includes are on the pricing page.
What does a character remember about me?
What is saved, where to see it, and how to switch memory off or delete memories: AI girlfriend with memory.
A call won't connect, or you want to know the price?
Browser calls, calls to your own phone, video calls with selected characters and what each one costs: voice and video calls.
Something was blocked, or you want to report content?
What's allowed, how the automated checks work and how to report a character or an image: content policy.
A scenario is paused, locked or not saved?
How the Scenario tab works, the rules a scenario is checked against and what each message means: AI roleplay prompts.
Anything else?
Email [email protected] or use the contact form, which works without an account.