Your Privacy Matters
At SweetDream.ai, we are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Last updated: January 15, 2024
Information We Collect
Account Information
When you create an account, we collect your email address, username, and any profile information you choose to provide.
Chat Data
Your conversations with AI companions are stored to provide personalized experiences and improve our AI models. This includes messages, preferences, and interaction patterns.
Usage Information
We collect information about how you use our platform, including features accessed, time spent, and technical data like IP address, browser type, and device information.
Payment Information
For premium subscriptions and token purchases, we collect payment information through secure third-party processors. We do not store your credit card details.
How We Use Your Information
Service Provision
We use your data to provide and improve our AI companion services, including personalizing conversations and maintaining your account.
AI Training
Chat data may be used to train and improve our AI models, always in an anonymized and aggregated manner that cannot identify you personally.
Communication
We may send you service-related emails, updates about new features, and promotional content (which you can opt out of at any time).
Safety and Security
We use your information to detect and prevent fraud, abuse, and other harmful activities on our platform.
Data Protection & Security
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols. Your conversations are protected with end-to-end encryption.
Access Controls
We implement strict access controls and authentication measures to ensure only authorized personnel can access user data when necessary.
Regular Audits
Our security practices are regularly audited and updated to meet the latest security standards and regulatory requirements.
Data Minimization
We only collect and retain data that is necessary for providing our services and delete unnecessary data according to our retention policies.
Information Sharing & Disclosure
Third-Party Services
We may share data with trusted third-party service providers who help us operate our platform, such as cloud hosting, payment processing, and analytics services.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to the same privacy protections.
Anonymous Data
We may share aggregated, anonymous data for research, analytics, or business purposes that cannot identify individual users.
Your Rights & Choices
Access & Portability
You can request access to your personal data and receive a copy in a portable format. Contact our support team to make such requests.
Correction & Deletion
You can update your account information at any time and request deletion of your account and associated data.
Data Processing Control
You can opt out of certain data processing activities, such as marketing communications and non-essential analytics.
Complaint Rights
You have the right to lodge a complaint with relevant data protection authorities if you believe your privacy rights have been violated.
Data Retention & Deletion
Account Data
We retain your account information as long as your account is active. When you delete your account, most data is immediately removed.
Chat History
Chat conversations are retained to provide continuity in your AI companion relationships. You can delete individual conversations or your entire chat history.
Legal Retention
Some data may be retained longer if required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.
Automatic Deletion
Inactive accounts and associated data are automatically deleted after 2 years of inactivity, unless legal requirements mandate longer retention.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.